Head of Operations – South Bucks / Hybrid – salary range £100,000 -,£130,000 + performance bonus and excellent benefits

Job ID: 2841
Job Category: Operations
Job Location: London SE England
Salary: £100/120k £120/150k

Our client a leading international lessor are seeking a Head of Operations of their commercial finance business that focuses on transactions varying from flow to multi million pound complex structures.

Reporting to the CFO you will lead a total operational team of 50 with 4 direct reports who all have management responsibilities and team leaders reporting into them.

 

Key responsibilities :

  • Maintaining over 90% same day payment turnaround, 24 hr customer response times and call pick up rates of over 90% within 2 minutes.
  • Budgetary responsibility over Operations and facilities encompassing c.£7m of cost.
  • Providing coaching and guidance for the Operations management team, facilitating their development within the company. Ensuring succession planning at all levels and key roles.
  • Working closely with other Senior management team members in the business to ensure seamless delivery of service to Customers and Partners.
  • Playing an active role in cross functional projects and initiatives, supporting the delivery of business wide objectives within budget. Including the successful implementation and post-implementation support for a recent Contract Management System upgrade.
  • Providing leadership in the delivery of operational excellence in the Operations team, reporting on progress on a regular basis with action plans to address negative variances along with executable strategy to address.
  • Driving process improvement to increase service levels and improve productivity.
  • Developing and maintaining the resourcing strategy for the department as whole to meet OPEX targets. As well as driving change across the whole organisation driven through Operational excellence and efficiencies.
  • Developing the roles and people within the operations structure allowing mobility of resource within the function to enable seamless delivery of our services at all times.
  • Responsible for ensuring all compliance guidelines, both internal and external are met and can be evidenced in line with compliance framework, SMCR and regulatory environment.
  • Providing summary overview of Operations, with supporting KPI to the managing board in a timely manner.
  • Updating the business on Operations performance and initiatives as part of the monthly Channel reviews.

 

Candidate Profile

 

You must be able to work up to 3 days a week from our clients offices in South Buckinghamshire

You will need strong leadership skills around communication, stakeholder management and being able to devise, articulate and deliver the strategic plan for operations.

You will also need to demonstrate the ability to work with the leadership team to set the strategic direction and deliver the wider business strategy. A strategy that focuses on not only financial ambitions but also non-negotiable EDI and sustainability drivers key to our long-standing culture.

Specifically our clients seeks

  • Experience of running cross functional teams in a high value and transactional environment, with a proven track record of quality control, process improvement and consistent delivery.
  • Stakeholder management and communication skills across the group
  • Proven, recent and relevant, digitisation capabilities and change management.
  • Experience of leading large teams within a matrix organisation. Clear leadership philosophy aligned to core company values.
  • Effective management of remotely based teams working in a Hybrid post-covid office environment.
  • Customer centric view with excellent communication skills.
  • Ability to manage customers and partners creating opportunities to exceed expectations.
  • Good commercial acumen with basic leasing knowledge including data protection and regulatory, advantageous.

 

Salary range £100,000  – £130,000 + performance bonus and excellent benefits

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