Our client a fast growing head lessor with a focus on financing a wide a range of assets from flow business to structured transactions derived through intermediaries are seeking a Middle Ticket Sales Support Specialist.
The Operations Team at our client , which includes Asset Finance, Wholesale & Specialist Finance options, is responsible for the end-to-end process of all business within their chosen markets. This includes new business proposal entry and credit check, all customer due diligence, supporting the sales team and their brokers, paying out and authorising new business agreements and all subsequent customer service activities.
All activities processed within the team are measured against service level agreements and it is imperative that any new member of the team is able to quickly learn and work to these service levels. The service they offer customers (both brokers and end-users) is key to success and staff are trusted to always work towards the very high standards they have set themselves.
This position is responsible primarily for the support of our Sales & Broker network and ensuring that new business is chased & managed correctly from Proposal receipt though to Payout.
The key responsibility within this position is to work alongside the Middle Ticket Sales Team and their brokers, ensuring that new business agreements are completed within our agreed service level agreements. The tasks included in this role include, but are not limited to, ensuring that documentation is fully and correctly completed, including liaising with internal and external legal experts to ensure business risks are fully mitigated, completion and input of new business proposals, follow up of outstanding documentation, management of new business from proposal receipt through to payout and general support of our sales & broker teams with any additional queries that arise during the take on of new business.
Whilst the focus of the position is centred on the deliverables mentioned above, there is a requirement to cross-skill all of our staff so that we are able to cover for all other operational roles during times of holiday, sickness or periodical volume increases. Anyone in this role should be self-motivated and keen to learn a range of tasks and skills across the Operations Team.
As a small team with cross-skilled workforce we are keen that all staff have the opportunity to suggest and assist in the implementation of change. We work in a continuous improvement environment and all staff are encouraged to involve themselves with change.
You will also have some general risk management responsibilities :
To deliver good customer outcomes and demonstrate behaviours that will positively impact customers. Proactively champion fair customer outcomes for all customers.
To understand the Bank’s Risk Management Framework, and comply with the frameworks, policies and operating procedures which support it as they apply to your role and the work you carry out. Identify and escalate risks in an appropriate and timely manner.
This role is based from our clients central London offices which you need to be sensibly and sustainably commutable to.
To apply you must have / be :
- Experience of Asset Finance in a Middle Ticket environment
- Thorough with a good eye for detail
- Able to work at a fast pace in a pressured environment
- Comfortable and confident when talking to customers
- Problem Solving Skills
Base salary range is up to c£40,000 plus all usual large company benefits.